Privacy Policy

Last updated on [May 21, 2026]. Vault Support Co.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit, interact with, or make a purchase from https://www.vaultsupportco.com (the “Site”) and/or when you execute a service contract or agreement with Vault Support Co. (the “Company”, "we", "us", or "our").

Personal Information

We Collect Device Information When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.” We collect Device Information using the following standard internet technologies:

Cookies: Data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, how they work, and how to disable them, you can visit allaboutcookies.org. 

Log Files: These track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider (ISP), referring/exit pages, and date/time stamps.

Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site and track the performance of digital advertising campaigns.

Order and Client Information Additionally, when you make a purchase, attempt to make a purchase through our Site, or execute a service agreement with the Company, we collect certain essential information from you. This includes your name, billing address, business name, payment information (such as credit card numbers or banking details), email address, and phone number. We refer to this information as “Order Information.”

Definition: When we use the term “Personal Information” in this Privacy Policy, we are referring collectively to both Device Information and Order Information.

How We Use Your Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site and to execute the professional services outlined in your client agreement. This includes: Processing your payment information and managing secure invoicing. Communicating with you directly regarding project milestones and updates. Screening our transactions and orders for potential risk or fraud. Complying with federal, state, and local legal obligations (such as tax and accounting reporting). Providing you with customized marketing information, product announcements, or promotional offers relating to our services, in accordance with the communication preferences you have shared with us. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve, secure, and optimize our Site. For example, we use it to generate analytics about how our clients browse and interact with the Site, and to measure the success of our operational marketing and advertising campaigns.

Sharing Your Personal Information

We share your Personal Information with trusted third-party service providers to help us manage our business operations and utilize your data as described above. Our core business operations rely on the following systems:

Squarespace: We use Squarespace to host our website. You can read more about how Squarespace handles your Personal Information by reviewing the Squarespace Privacy Policy. You may opt-out of standard analytics by adjusting your preferences on our Site's cookie banner.

Mailchimp: We use Mailchimp as our email marketing and delivery system to manage client communications and our company newsletter.

Google Workspace (G-Suite): We use Google's secure enterprise infrastructure for our primary email, communication, and secure operational data storage.

Cloud Accounting & Billing Systems: We utilize secure, cloud-based accounting and bookkeeping platforms to process payment data, issue invoices, and maintain corporate tax compliance records. Finally, we may also share your Personal Information to comply with applicable US laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise defend and protect our legal rights.

"Do Not Track" Disclosures

Please note that because there is no uniform industry or legal standard for recognizing "Do Not Track" (DNT) signals, Vault Support Co. does not alter our Site’s standard data collection and tracking practices when we detect a DNT signal from your web browser.

Data Retention

When you place an order through the Site or enter into a client agreement with the Company, we will securely maintain your Order Information for our operational and corporate records for as long as necessary to fulfill the services, or for the duration mandated by federal and state record-retention laws (e.g., US IRS tax record requirements). Your IP address is only actively maintained for the duration of your session on our Site. If you subscribe to our corporate newsletter, we will retain your email address until you explicitly unsubscribe via the opt-out mechanism provided in our emails.

Children's Privacy (Minors)

Our Site and services are designed for businesses and adults. They are not intended for or directed to individuals under the age of eighteen (18). In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under the age of 13. If you are under 18, you must have the explicit permission of a parent or legal guardian to browse this Site, subscribe to our newsletters, or purchase our services.

State-Specific Privacy Rights (e.g., California Consumer Privacy Rights)

Depending on your state of residence (including but not limited to California, Virginia, Colorado, and Connecticut), you may have specific statutory rights regarding your Personal Information under regional state privacy laws (such as the CCPA/CPRA). These rights may include: The right to know what personal data we collect, use, and disclose. The right to request the deletion of your personal data held by us. The right to correct inaccuracies in your personal data. The right to opt-out of the "sale" or "sharing" of personal data for targeted advertising purposes.

Our Data Guarantee: Vault Support Co. does not sell, rent, lease, or monetize your Personal Information to third parties for commercial profit. To exercise any state-specific privacy rights, please submit a formal request to the contact email listed below.

Data Security

Vault Support Co. takes the safety, integrity, and confidentiality of your Personal Information very seriously. We employ industry-standard technical, physical, and administrative precautions (such as SSL encryption and multi-factor authentication protocols) to prevent unauthorized access, alteration, or accidental destruction of your business and personal data.

Changes to this Policy

We reserve the right to update this Privacy Policy periodically to reflect shifts in our operational workflows, technology stack, or evolving federal and state legal and regulatory frameworks in the United States. Any updates will be posted immediately on this page with an updated "Last Updated" date.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to file a formal inquiry regarding your data, please contact our compliance point of contact via email at:

Email: jax@vaultsupportco.com